GUARANTEE & PEACE OF MIND
At Whatimisit, each watch is selected with exacting standards.
Our parts come with a warranty covering manufacturing defects and mechanical malfunctions: 24 months for new models and 12 months for used models.
Our goal: to allow you to buy with confidence and wear your watch with complete peace of mind.
Authenticated watches
Watchmaking expertise
Responsive support
COMPLETE COVERAGE
Because a watch is a complex piece of engineering, we protect its beating heart. The warranty covers:
Manufacturing defects (case, dial, indices).
The precision of the movement (automatic, mechanical or quartz).
Internal components and mechanical complications.
Any anomaly occurring during normal use.
USE AND RESPONSIBILITY
Unusual timepieces require special care. The warranty will not apply in the following cases:
Natural aesthetic wear (leather patina, micro-scratches on steel).
Accidental damage (violent impacts, falls, broken glass).
Non-compliant immersion (failure to comply with the indicated sealing pressures).
The case was opened by a workshop not authorized by Whatimisit.
YOUR SAFETY AFTER PURCHASE
We have designed a simple protocol so that you are never left without an answer:
Diagnosis: Contact us with a description (and photos/videos) of the problem.
Analysis: Our experts validate the claim within 48 hours.
Logistics: We guide you through the steps for a secure return.
Resolution: Repair by qualified watchmakers or replacement.
Quick assistance
Customized solutions
Careful monitoring